Support Center

1. Register in SAM to get your CAGE code

• Cost: Free

• Timeline: Up to 5 days

• Notes: Any business that wants to be a supplier to the federal government must register in SAM (System for Awards Management) to obtain an active CAGE code. To check to see if you have a CAGE, modify your CAGE, or complete a new registration, go to the CAGE Registration section and check the status of your registration.

2. Register in DLA DIBBS

• Cost: Free

• Timeline: Registration processing takes 15 min online, then ~7 days to receive the address verification postcard.

• Notes: DIBBS (DLA Internet Bid Board System) is the site where you submit your bid. In order to bid, you must be registered in DIBBS. You register in DIBBS first. DIBBS allows you access to the online government bidding system. Go to the DIBBS Registration section to check the status of your registration.

3. Register in folders

• Cost: Free

• Timeline: In real-time (if all goes well)

• Notes: cFolders (Collaboration Folders) is the DLA site where most drawings and technical specs are stored for download. to access unclassified technical data that discloses critical technology. Go to the JCP Registration section to check the status of your registration.

• Special Note: All of the above sites are free. However, many companies will contact you and offer to perform these registrations for a fee of as much as $2,000. They will save you very little time since you will need to provide them with all of your company information so they can enter it.

Registering in SAM for a CAGE (Commercial and Governmental Entity) Code is mandatory if you wish to sell directly to the federal government.

To get registered in SAM and get a CAGE Code, go to sam.gov

If you don't have an account with SAM.gov, you must create one.

• Click on the sign-in link in the upper left

• Click on the Create an Account link

Once you have a SAM.gov account, you must register your "Entity" by clicking on "Get Started." When completed, you have a Unique Entity ID and a CAGE Code.

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You can check the status of your CAGE Code and get detailed information about CAGE Codes HERE.

In order to bid on most solicitations, you will use the electronic submission (bid board) utility located on the DLA/DIBBS site. Each user must register individually under the CAGE code of their company. Because a DLA/DIBBS registration gives that person the ability to submit a binding bid to the government on behalf of their company, registration is carefully controlled. The person who initially registers themselves under the company CAGE code is designated by DLA as the Super User. That person must approve anyone else who wants to register under your company CAGE code.

If you know your username and password for DLA/DIBBS, go to the DLA/DIBBS homepage and click the login button in the far upper right of the homepage. Enter your credentials. If they are accepted, then you have positively confirmed your access to the DLA/DIBBS bid system. Because DLA/DIBBS requires you to change your password every 60 days, it is quite possible the site may prompt you to enter a new password. The password requirements for DLA/DIBBS are extensive and include using a minimum of 15 characters.

IMPORTANT: DLA passwords are a major hassle. For detailed help, go to the DIBBS and cFolders Passwords section.

If you are unable to log in, you can check to determine if your company is registered in DLA/DIBBS and who the Super User is by going to the DLA/DIBBS registration site. Enter your CAGE code, click Next, and the resulting screen will tell you if the company is registered with DLA/DIBBS and who the Super User is. As a result of this check, you will likely find that one of three conditions exists. Find the one that is appropriate and follow the instructions.

If there is no previous registration in DLA/DIBBS from anyone in your company:

1. Your company must be registered in SAM first and you must have a SAM registration.

2. Go to the DLA/DIBBS homepage

3. Click on Vendor Registration

4. DLA/DIBBS is linked with the SAM system.

5. DLA/DIBBS will pre-fill certain registration information (company name; business address; DUNS number; SAM registration point of contact (POC); contact telephone number; and contact email/fax address) from the SAM the first time a representative for a CAGE starts the DLA/DIBBS registration process

6. Full DIBBS registration is a two-step process where you fill out the required fields in the online registration form and submit

7. DIBBS will then mail you a postcard to the address associated with your CAGE record in SAM

8. The postcard will contain a PIN number. When you receive the postcard, go back into your DIBBS registration, enter the PIN, and submit. Your registration will be complete. DIBBS states that you should expect to receive your postcard in about 10 days from the time you complete the initial part of the registration.

If your company is already registered in DLA/DIBBS:

1. The person who is the Super User (created the company account in DLA/DIBBS and SAM) must add you to the authorized user list

2. They must log into DLA/DIBBS, click on Account, and then click on Add Account and enter their name, phone, and email.

3. You will receive an email with a link to DLA/DIBBS registration, followed by a second email with a temporary pin

4. Follow the instructions using the PIN and finish creating your account by providing a password.

If your company is already registered in DLA/DIBBS and the Super User is not available:

1. Contact DLA/DIBBS using their feedback form.

2. Enter your company information in the field provided.

3. Request that your account be deleted because “our Super User has left the company” or whatever best describes your situation.

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Rules for Password creation (consistent with both DIBBS and cFolders rules):

1. Length – must be a minimum of 15 characters and not exceed 60.

2. Content – must contain at least 2 characters from each of 4 classes.
   a. Upper case (ABC, etc.)
   b. Lowercase (abc, etc.)
   c. Numbers (0123, etc.)
   d. Special characters (!@#$%^&+=)

3. Sequence – must have no more than 4 characters from a class (see above) in a row

4. Sequence - must not have a repeat of the same character within a three-character sequence (abe but not aab or bab).

5. Sequence – no more than one Special Character in a row

6. Password cannot start or end with ! and cannot be the first special character used.

7. Password must start with ABC, etc. or abc, etc. (no numbers or special characters)

8. Password cannot end with ! or ? and cannot be the first special character used.

Rules for a new password:

1. Must change at least 8 characters in the old password in order to use it as a new one.

2. Must be different from your last 10 DLA passwords.

Suggested Password Template – there are many rules governing a DLA password. We have found it useful to use a somewhat intelligent format that can be changed in a way that makes sense. Following is a format that meets DLA rules, works, and can be changed in a logical way:

Au27raf+1307=2019

Au27 is the date (August 27) you set this password. Since passwords must be changed every 60 days, these first 4 characters serve as reminder of the password change due date.

raf is initials for someone you know +1307 incorporates 4 numbers with some meaning to you (address, etc.)

=2019 is the year you set this password (in this case, the password was set Aug 27, 2019

When you need to change the password, the first 4 characters will be determined by the current day. To meet the requirement of changing 8 characters, it is easiest to change the 4 numbers in the middle of the existing password (e.g., 1307 could be changed to 2418 by adding 1 to each of the old numbers).

If you are having trouble with passwords, you should call the DISA Global Service Desk at 1-844-347-2457, Press 5, and then speak or enter D-L-A.

cFolders is a DLA site with a direct link on the DLA/DIBBS home page. This is the site where most DLA solicitations will post their full Technical Data Packages (TDP). These packages may consist of drawings, specifications, standards, procedures, etc. These are the official specifications that must be conformed to by any bidder for the item/s requested in the solicitation. The procedure for cFolders registration is as follows.

All cFolders users must have a personal DLA/DIBBS account. Once you have established your DLA/DIBBS account, your initial cFolders User ID and password will be the same as in DLA/DIBBS.

The rules for cFolders passwords are in the Passwords section. When you log on to cFolders for the first time, you must use your DLA/DIBBS User ID and password. If you succeed, you will be asked to create a new password just for cFolders.

To establish your access to cFolders:

1. Go to the DLA/DIBBS homepage

2. Click on DLA Collaboration Folders in the Technical Data section of the DLA/DIBBS home page.

3. Follow the instructions.

4. You will be asked to create a new 15-digit password for cFolders.

If you are having trouble with this registration, you may need to call the DISA Global Service Desk at 1-844-347-2457, Press 5, and then speak or enter D-L-A.

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The process of getting a JCP certification process no longer requires multiple forms and letters to be downloaded, filled out, scanned, and emailed to the JCP Validation office.

The entire JCP process has moved to an online portal at: JCP Home (JCP Certification Program)

The various forms and paperwork that were required for JCP registration have been consolidated in this portal.

Here are the basic steps you will take on the portal:

1. Create an account on the portal, which requires 2-factor authentication

2. Create or join a company for the account

3. Request JCP

4. Provide a long list of information and answer many questions.

5. Certify that you have NIST SP 800-171 assessment score documented on the Supplier Performance Risk System (SPRS). You can use a self-assessment tool (download one here) to create a self-assessment score. You can use our Assessment Documenting pageto post your self-assessment score.

6. Wait for approval or make corrections as necessary.

Here’s a link to an overview.