Frequently Asked Questions
	(click question to see answer)

Live Help

● Who can I call for help with DIBBS Navigator?

● Who can I call for help with Registrations, bidding, solicitations and tech data?

Registration

● How do I register in cFolders.

● What registrations do I need in order to do business with the US Government

● How do I get a DUNS Number or update the information on my existing number.

● My CAGE Code has expired. How do I reactivate it?

Using DIBBS Navigator

● I don't understand how to use NSN Groups. Please explain.

● How do I create a Product Group?

● Where does the data for DIBBS Navigator come from?

● What are the key advantages of DIBBS Navigator?

● How do I create a NSN group?

● Please explain how Product Groups work.

Finding Opportunities

● How do I find new solicitations

Getting Technical Data

● When I log into C-Folders and try to download drawings, sometimes it seems like the process is stuck and my computer will not download.

● Why can't I open up links to tech documents?

● How do I find an overview or basic drawing so I see what an item looks like?

● What is a C4 file and how do I open it?

● When I open a tech docs file, some of the files are locked and it says I need additional access

Bidding

● Is price the only factor in deciding who wins?

Invoicing

● How do I send an invoice?

General

● I am unable to get to the DLA or DIBBS website. When I click on their link, I get a warning message that says "There's a problem with this websites security certificate".

● After I have received a contract award, how to I submit paperwork regarding shipment and how do I get paid?

● How do I handle shipping finished product to the government?

● Where can I find information about NSN?

● What is an NSN?