Frequently Asked Questions
(click question to see answer)
Live Help
● Who can I call for help with DIBBS Navigator?
● Who can I call for help with Registrations, bidding, solicitations and tech data?
Registration
● How do I register in cFolders.
● What registrations do I need in order to do business with the US Government
● How do I get a DUNS Number or update the information on my existing number.
● My CAGE Code has expired. How do I reactivate it?
Using DIBBS Navigator
● I don't understand how to use NSN Groups. Please explain.
● How do I create a Product Group?
● Where does the data for DIBBS Navigator come from?
● What are the key advantages of DIBBS Navigator?
● How do I create a NSN group?
● Please explain how Product Groups work.
Finding Opportunities
● How do I find new solicitations
Getting Technical Data
● When I log into C-Folders and try to download drawings, sometimes it seems like the process is stuck and my computer will not download.
● Why can't I open up links to tech documents?
● How do I find an overview or basic drawing so I see what an item looks like?
● What is a C4 file and how do I open it?
● When I open a tech docs file, some of the files are locked and it says I need additional access
Bidding
● Is price the only factor in deciding who wins?
Invoicing
● How do I send an invoice?
General
● I am unable to get to the DLA or DIBBS website. When I click on their link, I get a warning message that says "There's a problem with this websites security certificate".
● After I have received a contract award, how to I submit paperwork regarding shipment and how do I get paid?
● How do I handle shipping finished product to the government?
● Where can I find information about NSN?
● What is an NSN?
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DIBBS Navigator Support Center